Clean Water.

Quality Service.

Striving to be the Best!

MAIN OFFICE

4 County Complex Court
Raymond Spittle Building
Woodbridge, VA 22192
(For directions to our Main Office, click here)

Receptionist: (703) 335-7900

Customer Service Representatives are available Monday - Friday 8:00 a.m. - 5:00 p.m. at (703) 335-7950.

Emergency Dispatch is available 24 hours a day / 7 days a week at (703) 335-7982 or (703) 335-7990.

CUSTOMER SERVICE

The Customer Service Department is located in the Main Office. In addition to visiting, customer service can be reached by the following means:

Account Inquiries by Phone:(703) 335-7950

Representatives are available to take your calls during normal business hours of 8:00 a.m. – 5:00 p.m. By using a touchtone phone, account information can be accessed 24 hours a day through our automated phone system.

Billing Inquiries by Phone:(703) 335-7950

Fax Inquiries: (703) 335-8949

Email Inquiries: Click here

Email requests are processed within 1 to 2 business days. For immediate assistance please call the above phone number during regular business hours.

Contact Us by Mail:

PWCSA
Customer Service Dept.
P.O. Box 2266
Woodbridge, VA 22195-2266

Make a Payment by Mail:

PWCSA
P O Box 71062
Charlotte, NC 28272-1062

Contact the Engineering Division:

Utility Services, 703-335-7930

Do you have a suggestion on how we can serve you better? We value our customer feedback and would like to hear from you.

Paula Dozier, Customer Service Manager 703-335-8952 Click here to email

Karen Welch, Customer and Field Services Manager703-335-8910 Click here to email

Media Inquiries

Keenan Howell, Communications Director, (703) 335-7999 or This email address is being protected from spambots. You need JavaScript enabled to view it.

PAYMENT LOCATIONS AND DIRECTIONS

Payments In Person:

Main Office - 4 County Complex Court
Raymond Spittle Building
Woodbridge, VA 22192
(For directions to our Main Office, click here)

Drop Box Locations:

Wellington Road Operations Center
8410 Virginia Meadows Drive
Manassas, VA
(Drop Box is located in the parking lot)

Neabsco Maintenance Facility
15801 Neabsco Road
Woodbridge, VA
(Drop Box located in the parking lot)

DRIVING DIRECTIONS TO THE PWCSA's MAIN OFFICE

From I-95:
Take exit 158B, "Prince William Parkway" (Route 3000) towards Manassas. Stay on Prince William Parkway through the intersections at Smoketown and Minnieville Roads. When you pass the intersection at Hillendale Drive (there is a new Sheetz gas station at this intersection), get into the left lane. The next intersection has double left turn lanes. To stay on Prince William Parkway, you must turn left. Continue on Prince William Parkway about one (1) mile and turn right at the next intersection which is County Complex Court. Our building is on the right at 4 County Complex Court in front of the water tower.

From I-66:
Take the Centreville Route 28 exit. Follow Route 28 South through Centreville and Manassas Park. Shortly after entering the City of Manassas, turn left from Route 28 (Centreville Road) onto Liberia Avenue (at Manassas Junction Shopping Center). Follow Liberia Avenue until the intersection with Prince William Parkway (at Davis Ford Crossing Shopping Center). Turn left onto Prince William Parkway. Follow Prince William Parkway approximately eight (8) miles to a left onto County Complex Court. Our building is on the right at 4 County Complex Court (Raymond Spittle Building) in front of the water tower.