Past Due Accounts
Accounts with past due balances greater than $50.00 are subject to disconnection within 25 days from the due date. The full past due amount must be paid before service restoration occurs. Payment should also include any Delinquency or After-Hour fees that apply. Guaranteed funds or other required payment types may be required depending on payment history. During extraordinary circumstance and at the customer’s request, a payment plan may be arranged through the Customer Service Department, during normal business hours (8:00am-5:00pm), Monday through Friday. Pay arrangements are at the discretion of the Authority based on existing policies and the customer’s account history and typically do not exceed a six-month period.
Payments processed for the full past-due amount will automatically initiate a work order to restore service. Payments can be made online at www.pwcsa.org and through the Authority’s automated phone system 24 hours a day / 7 days a week. Customers who make payment to initiate service restoration by mail or drop box must contact the Authority for prompt attention. It is the customer’s responsibility to ensure payment has been received by the Authority. Customers can contact:
- Customer Service Department at (703) 335-7950: Monday through Friday 8:00 a.m. - 5:00 p.m., or the
- Emergency Dispatch Office at (703) 335-7990: weekends, holidays, or after normal business hours.
Service Restoration Hours:
Requests for same day service restoration will be accepted:
- Monday through Friday 8:00 a.m. to 8:00 p.m.
- Saturday, Sunday and holidays 8:00 a.m. to 4:00 p.m.
Requests made after the designated times above will be performed the following calendar day. The cost of service restoration Monday through Friday is covered under the $35 Delinquency Fee. Requests performed on Saturdays, Sundays, or holidays are subject to an additional $90 After-Hours Fee.
If you want to avoid the $90 After-Hours Fee for restoration on a weekend or holiday, please defer making your payment until the next business day.
In order to prevent potential flooding when service is restored, it is the customer’s responsibility to ensure that all faucets are in the off position and other fixtures are in proper working condition.